1. Personal Data
“Personal data” means any information collected and logged in a format that allows you to be identified personally, either directly (e.g. name) or indirectly (e.g. telephone number) as a natural person. Before providing us with this information, we recommend that you read this document describing our customer privacy protection policy.
This Personal Data Protection Charter forms part of the terms and conditions that govern our hotel services. By accepting these terms and conditions, you expressly accept the provisions of this Charter.
1.2 PRINCIPLES FOR PROTECTING YOUR PERSONAL DATA
When collecting and processing your personal data, we will communicate all information to you and inform you of the purpose and recipients of the data.
We will collect and process your personal data only for the purposes described in this Charter.
Relevance and accuracy:
We will only collect personal data that is necessary for data processing. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
We will hold your personal data for the period necessary for processing the same in compliance with the provisions of the law.
Access, rectification, opposition:
You may access, modify, correct or delete your personal data. You may also oppose the use of your personal data, particularly to avoid receiving sales and marketing information. The details of the department to contact in this respect are shown below in the clause “Access and modification”.
Confidentiality and security:
We will ensure reasonable technical and organizational measures are in place to protect your personal data against alteration or accidental or unlawful loss, or unauthorized use, disclosure or access.
For any questions concerning the principles of our Data Protection, please contact the Data Privacy department whose details appear in the clause “Access and modification”.
1.3 WHAT PERSONAL DATA IS COLLECTED?
At various times, we will be obliged to ask you, as a Hôtel Les Jardins d’Eiffel customer, for information about you and/or members of your family, such as:
-Contact details (for example, last name, first name, telephone number, email)
-Personal information (for example, date of birth, nationality)
-Information relating to your children (for example, first name, date of birth, age)
-Your credit card number (for transaction and reservation purposes)
-Your arrival and departure dates
-Your preferences and interests (for example, smoking or non-smoking room, preferred floor, type of bedding, type of newspapers/magazines, sports, cultural interests)
-Your questions/comments, during or following a stay in one of our establishments.
The information collected in relation to persons under 18 years of age is limited to their name, nationality and date of birth, which can only be supplied to us by an adult. We would be grateful if you could ensure that your children do not send us any personal data without your consent (particularly via the Internet). If such data is sent, you can contact the Data Privacy department (“Access and modification” clause) to arrange for this information to be deleted.
We do not deliberately collect sensitive information, such as information concerning race, ethnicity, political opinions, religious and philosophical beliefs, union membership, or details of health or sexual orientation.
Moreover, depending on applicable local laws, other information could be considered sensitive, such as your credit card number, your leisure activities, personal activities and hobbies, and whether or not you are a smoker. We may be obliged to collect such information in order to meet your requirements or provide you with an appropriate service, such as a specific diet.
In this case, depending on the laws in force in certain countries, your prior consent may be required with regard to the collection of sensitive information.
1.4 WHEN IS YOUR PERSONAL DATA COLLECTED?
Personal data may be collected on a variety of occasions, including:
-Booking a room
-Checking-in and paying
-Eating/drinking at the hotel bar or restaurant during a stay
-Requests, complaints and/or disputes.
Participation in marketing programs or events:
-Signing up for loyalty programs
-Participation in customer surveys (for example, the Guest Satisfaction Survey)
-Online games or competitions
-Subscription to newsletters, in order to receive offers and promotions via email.
Transmission of information from third parties:
-Tour operators, travel agencies, GDS reservation systems, and others
-Connection to the hotel website (IP address, cookies)
Online forms (online reservation, questionnaires, Hotel pages on social networks, network login devices such as Facebook login etc.).
1.5 FOR WHAT PURPOSES?
We collect your personal data for the purposes of:
Meeting our obligations to our customers.
Managing the reservation of rooms and accommodation requests:
-Creation and storage of legal documents in compliance with accounting standards.
Managing your stay at the hotel:
-Monitoring your use of services (telephone, bar, pay TV etc.)
-Managing access to rooms
-Internal management of lists of customers having behaved inappropriately during their stay at the hotel (aggressive and anti-social behavior, non-compliance with the hotel contract, non-compliance with safety regulations, theft, damage and vandalism, or payment incidents).
Improving our hotel service, especially:
-Processing your personal data in our customer marketing program in order to carry out marketing operations, promote brands and gain a better understanding of your requirements and wishes
-Adapting our products and services to better meet your requirements
-Customizing commercial offers and the promotional messages we send to you
-Informing you of special offers and any new services created by Hôtel Les Jardins d’Eiffel
-Managing our relationship with customers before, during and after your stay
-Providing details for the customer database
-Segmentation operations based on reservation history and customer travel preferences with a view to sending targeted communications
-Predicting and anticipating future behaviors
-Developing statistics and commercial scores, and carrying out reporting
-Providing context data for the offer push tool when a customer visits a Group website or makes a reservation
-Knowing and managing the preferences of new or repeat customers
-Sending you newsletters, promotions and tourist, hotel or service offers, or contacting you by telephone
-Managing requests to unsubscribe from newsletters, promotions, tourist offers and satisfaction surveys
-Taking into account the right to object
-Use a trusted third party to cross-check, analyze and apply certain devices to your collected data at the time of booking or at the time of your stay, in order to determine your interests and your customer profile, and to allow us to send you personalized offers.
Improving hotel services, especially:
-Carrying out surveys and analyses of questionnaires and customer comments Managing claims/complaints
Securing and enhancing your use of hotel websites, especially:
-Implementing security and fraud prevention.
Conforming to local legislation (for example, storing of accounting documents).
1.6 CONDITIONS OF THIRD-PARTY ACCESS TO YOUR PERSONAL DATA
As we are present in many countries, we endeavor to provide you with the same services throughout the world. Thus, to guarantee you the right of access and amendment (“Access and modification” clause), we must share your personal data with internal and external recipients subject to the following conditions:
a. In order to offer you the best service, we can share your personal data and give access to authorized personnel , including:
-Commercial partners and marketing services
-Medical services if applicable
-Legal services if applicable
-Generally, any appropriate person within Hôtel Les Jardins d’Eiffel entities for certain specific categories of personal data.
b. With service providers and partners: your personal data may be sent to a third party for the purposes of supplying you with services and improving your stay, for example:
External service providers: IT sub-contractors, international call centers, banks, credit card issuers, external lawyers, dispatchers, printers.
Commercial partners: Hôtel Les Jardins d’Eiffel may, unless you specify otherwise to the Data Privacy department, enhance your profile by sharing certain personal information with its preferred commercial partners. In this case, a trusted third party may cross-check, analyze and apply certain devices to your data. This data processing will allow Hôtel Les Jardins d’Eiffel and its privileged contractual partners to determine your interests and your customer profile and will allow us to send you personalized offers.
Social networking sites: In order to allow you to be identified on the website without the need to fill out a registration form, Hôtel Les Jardins d’Eiffel . has put the Facebook login system in place. If you log in using the Facebook login system, you explicitly authorize Hôtel Les Jardins d’Eiffel to access and store the public data on your Facebook account, as well as the other data mentioned during use of the Facebook login system. Hôtel Les Jardins d’Eiffel may also communicate your email address to Facebook in order to identify whether you are already a Facebook user, in order to post personalized and relevant ads on your Facebook account if appropriate.
c. Local authorities: We may also be obliged to send your information to local authorities if this is required by law or as part of an inquiry and in accordance with local regulations.
1.7 DATA SECURITY
Hôtel Les Jardins d’Eiffel takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against illicit or accidental destruction, accidental alteration or loss, and unauthorized access or disclosure. To this end, we have taken technical measures (such as firewalls) and organizational measures (such as a user ID/password system, means of physical protection etc.). When you submit credit card data when making a reservation, SSL (Secure Socket Layer) encryption technology is used to guarantee a secure transaction.
1.8 STORAGE OF DATA
We retain your personal data only for the period necessary for the purposes set out in this Charter or in accordance with the provisions of applicable law.
1.9 ACCES AND MODIFICATION
You have the right to access your personal data collected by Hôtel Les Jardins d’Eiffel and to modify it subject to applicable legal provisions.
You may also exercise your right to object by writing to the address below :
By email to : firstname.lastname@example.org
By writing to :
Hôtel Les Jardins d’Eiffel
Département Protection des Données Personnelles
8, rue Amélie
For the purposes of confidentiality and personal data protection, we will need to identify you in order to respond to your request. You will be asked to include a copy of an official piece of identification, such as a driver’s license or passport, along with your request.
If your personal data is inaccurate, incomplete or not up to date, please send the appropriate amendments to the Data Privacy department as indicated above.
All requests will receive a response as swiftly as possible and in accordance with applicable law.
We may modify this Charter from time to time. Consequently, we recommend that you consult it regularly, particularly when making a reservation.
1.11 QUESTIONS AND CONTACTS
For any questions concerning the personal data protection policy, please contact the Data Privacy department (“Access and modification” clause).
2.1 WHAT ARE COOKIES?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can recognise you when you revisit and remember certain information about you. This can include which pages you have visited, choices you have made from menus, any specific information you have entered into forms and the time and date of your visit.
2.2 TYPES OF COOKIES
There are two main types of cookies:
Session cookies: these are temporary cookies that expire at the end of a browser session; that is, when you leave the site. Session cookies allow the website to recognise you as you navigate between pages during a single browser session and allow you to use the website most efficiently. For example, session cookies enable a website to remember that a user has placed items in an online shopping basket.
Persistent cookies: in contrast to session cookies, persistent cookies are stored on your equipment between browsing sessions until expiry or deletion. They therefore enable the website to "recognise" you on your return, remember your preferences, and tailor services to you.
In addition to session cookies and persistent cookies, there may be other cookies which are set by the website which you have chosen to visit, such as this website, in order to provide us or third parties with information.
We currently use, and may use in the future, cookies on our website. Cookies allow us to provide a customized experience. This is a common practice on most commercial websites.
By accessing our website, you agree that we can place cookies in your device. These cookies include domain information that is used to maintain aggregate website data and aids us to learn about the online behaviour of our guests, including how often they visit our website and their click-through behaviour on our website. This information is used to improve our website’s content and navigation for our guests and to personalize our guests’ online experience.
We use session cookies to help us maintain security and verify your details whilst you use the website as you navigate from page to page, which enables you to avoid having to re-enter your details each time you enter a new page. We use persistent cookies to collect and compile anonymous, aggregated information for statistical and evaluation purposes to help us understand how users use the website and help us improve the structure of our website.
2.4 REFUSING COOKIES ON THIS SITE
Most browsers are initially set to accept cookies. However, you have the ability to disable cookies if you wish, generally through changing your internet software browsing settings. It may also be possible to configure your browser settings to enable acceptance of specific cookies or to notify you each time a new cookie is about to be stored on your computer enabling you to decide whether to accept or reject the cookie.