Privacy Policy

1. Personal data


By "personal data", we mean any information collected and recorded in a format that enables us to identify you personally, either directly (e.g. name) or indirectly (e.g. telephone number) as an individual.
Before sending us any such information, we recommend that you read the rest of this document, which describes our policy for protecting the privacy of our customers.
This Privacy Policy is part of the general terms and conditions governing our hotel services. By accepting our terms and conditions, you expressly agree to the provisions of this Privacy Policy.


When collecting and processing your personal data, we will provide you with all information and inform you of the purpose and recipients of the data.
We will collect and process your personal data only for the purposes that are described in this Charter.
Relevance and accuracy:
We will only collect the personal data necessary to process the data. We will take all reasonable steps to ensure that the personal data we hold is accurate and up to date.
We will retain your personal data for the period necessary for the purposes of data processing in accordance with the requirements laid down by law.
Access, rectification, objection:
You have the right to access, modify, correct or delete your personal data. You may also object to the use of your personal data, in particular in order not to receive commercial prospecting. The contact details of the department to be contacted appear below in the "Access and Modification" article.
Confidentiality and security:
We will implement reasonable technical and organizational measures to protect your personal data against accidental or unlawful alteration or loss, or unauthorized use, disclosure or access.
If you have any questions about these Data Protection principles, please contact the hotel management, whose contact details are given in the "Access and Modification" section.


As a guest, you may be asked at various times for information about yourself and/or members of your family, such as :

  • contact details (e.g. surname, first name, telephone number, e-mail address, etc.);
  • personal information (e.g. date of birth, nationality, etc.);
  • information about your children (e.g. first name, date of birth, age...);
  • your credit card number (for transaction and reservation purposes);
  • your arrival and departure dates;
  • your preferences and interests (e.g. smoking or non-smoking room, preferred floor, type of bedding, type of newspapers read, sports, cultural interests, etc.);
  • your questions/comments, during or following a stay in one of our establishments.

The collection of information on persons under 18 is limited to their name, nationality and date of birth, which can only be provided by an adult. Please ensure that your children do not send us any personal data without your permission (particularly via the Internet). In the event of such transmission, you can contact the hotel management (see "Access and Modification") to have this information deleted.
We voluntarily do not collect sensitive information, such as racial or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, health details or sexual orientation.
In addition, depending on applicable local laws, other information may be considered sensitive, such as: your credit card number, your hobbies and personal activities, whether you smoke or not, etc.... We may need to collect this information in order to satisfy your requests or provide you with the appropriate service, such as a specific diet.
In such cases, depending on the laws in force in certain countries, your prior consent may be required for the collection of sensitive information.


Personal data may be collected on various occasions, including:
- Hotel activities:

  • Room reservations;
  • Check-in and payment;
  • Consumption at the hotel bar or restaurant during a stay;
  • Requests, complaints and/or disputes.
  • Participation in marketing programs or events:
  • Contribution to satisfaction surveys (e.g. Guest Satisfaction Survey);
  • On-line competitions or games;
  • Subscription to newsletters, in order to receive offers and promotions by e-mail.
  • Transmission of information from third parties:
  • Tour operators, Travel agencies, GDS reservation systems, others, ... ;

- Internet activities :

  • Connection to the official website (IP address, cookies) ;
  • Online collection forms (online booking, questionnaires, social networks, login devices such as Facebook Login...).


We collect your personal data in order to :
Fulfill our obligations to our customers.
Manage room reservations and accommodation requests:

  • drawing up and keeping legal documents in compliance with accounting standards;
  • Manage your stay at the hotel:
  • Tracking your consumption (telephone, bar, payTV, etc.)
  • Room access management
  • Internal management of a list of customers who have behaved inappropriately during their stay at the hotel (aggression and incivilities, failure to comply with the hotel contract, failure to comply with security rules, theft, damage and vandalism or payment incidents).

To improve our hotel service, in particular

  • To process your personal data in our customer marketing program, in order to carry out marketing and promotional operations and to gain a better understanding of your needs and wishes;
  • To adapt our products and services to better meet your needs;
  • Personalize commercial offers and relational messages for you;
  • Inform you of special offers;

Manage our relationship with our customers before, during and after your stay:

  • Qualification of customer database;
  • Segmentation operations based on customers' booking history and travel habits to send targeted communications;
  • Predict and anticipate future behavior;
  • establish statistics and commercial scores, and carry out reporting;
  • Provide contextual data to the offer push tool when a customer visits our website or makes a booking;
  • Identify and manage the preferences of loyal and non-loyal customers;
  • Send you newsletters, promotions and offers concerning tourism, hotels or services, or offers from partners, or contact you by telephone;
  • Manage requests to unsubscribe from newsletters, promotions, tourism offers and satisfaction surveys;
  • To take into account your right to object;

Carry out cross-checks, analyses and combinations, via a trusted third party, of your data collected at the time of booking or during your stay, in order to determine your centers of interest, your customer profile and to enable us to send you personalized offers.

To improve our services:

  • Carrying out studies and analyses of customer questionnaires and comments;
  • Complaints management;

Secure and improve your use of our website, in particular:

  • Improving navigation
  • Implementing security and fraud prevention measures
  • Complying with local legislation (e.g. keeping accounting documents)


In order to guarantee you a right of access and modification (article "Access and Modification"), we must share your personal data with internal and external recipients, under the following conditions:

a. Within the hotel: in order to provide you with the best possible service, we may share your personal data and give access to authorized personnel of our entities, including:

  • Hotel staff ;
  • Business partners and marketing departments;
  • Medical services (if applicable)
  • Legal services, if applicable;
  • Generally, any appropriate person of the hotel entities for certain specific categories of personal data.

b. With service providers and partners: your personal data may be transmitted to a third party in order to provide you with services and improve your stay, in particular:
External service providers: IT subcontractors, international call centers, banks, credit card issuers, external lawyers, routers, printers.
Commercial partners: unless you object to this by contacting the hotel's management, the hotel may enrich your profile by sharing certain information about you with its preferred commercial partners. In this case, your data may be cross-checked, analyzed and combined by a trusted third party. This processing will enable the hotel and its privileged contractual partners to determine your centers of interest, your customer profile and allow us to send you personalized offers.
Social networking sites: In order to enable you to identify yourself easily on the Site without having to fill in a registration form, the hotel has set up a login system using your social network identifiers. If you log in using this system, you explicitly authorize the hotel to access and store your public account data, as well as any other data mentioned when using the system. The hotel may also communicate your e-mail address to Facebook in order to identify whether you are already a Facebook user, and if so, to display personalized and relevant advertisements on your Facebook account.

c. Local authorities: we may also pass on your information to local authorities, if required by law or as part of an investigation and in accordance with local regulations.


The hotel takes appropriate technical and organizational measures, in accordance with applicable legal provisions, to protect your personal data against unlawful or accidental destruction, accidental loss or alteration, or unauthorized disclosure or access. to this end, we have implemented technical measures (such as firewalls) and organizational measures (such as an ID/password system, physical protection measures, etc.).
When you transmit credit card information when booking, SSL (Secure Socket Layer) encryption technology is used to secure your transactions.


We retain your personal data only for as long as is necessary for the purposes set out in this Charter or as required by applicable law


You have the right to access and modify your personal data collected by the hotel, subject to applicable legal provisions.
You may also exercise your right to object by writing to the address below:
by e-mail to:
by post to the following address
Personal Data Protection Department
8, rue Amélie
75007 Paris
In the interests of confidentiality and the protection of your personal data, we will need to identify you in order to respond to your request. To do this, you will be asked to enclose a copy of an official identity document, such as your identity card or passport.
If your personal details are not accurate, complete or up to date, please inform the hotel management indicated above.
All requests will be processed as quickly as possible and in compliance with applicable law.


We may amend this Charter from time to time. We therefore invite you to consult this Charter regularly, particularly when making a reservation.


If you have any questions about our personal data policy, please contact the hotel management (see "Access and Modification").


2. Cookies

When you browse our website, advertising cookies will be placed on your computer in order to understand your interests.


A cookie is a text file stored in a dedicated space on the hard disk of your terminal (computer, tablet, cell phone or any other device optimized for the Internet), when you consult online content or advertising. This cookie file can only be read by its issuer. During its period of validity, it enables its issuer to recognize the terminal concerned each time this terminal accesses digital content containing cookies from the same issuer. Cookies do not identify you personally, only your terminal's browser.


There are different types of cookies:

  • session" cookies, which disappear as soon as you leave the browser or site;
  • permanent" cookies, which remain on your terminal until their lifetime expires, or until you delete them using your browser's functions.

Cookies are anonymous and are in no way used to collect personal information.


We use cookies and other tracking devices to facilitate navigation on our website and optimize your experience.

Functionality cookies are used to adapt our websites to your terminal's display preferences (language, currency, display resolution, operating system used, configuration and parameterization of site page display according to the terminal you are using and its location, etc.).); memorize certain information you enter on our websites in order to facilitate and personalize your future browsing (for example, display of your first and last names if you have a user account and have logged on to the site).for example, if you have a user account and have identified yourself); to enable you to access your personal areas more quickly by memorizing identifiers or data that you have previously entered.

The purpose of audience tracking cookies is to improve your browsing experience by helping us to understand how you interact with our sites (most frequently visited pages, applications used, etc.).); these cookies can be used to produce statistics, or to test different displays in order to improve the interest and ergonomics of our services.

When you browse our website, advertising cookies will be placed on your computer in order to understand your interests. Our display advertising partners may then enable us to offer you retargeting ads on other sites based on your online activities on our website. The techniques used by our partners do not allow us to collect personal information such as your name, e-mail address, postal address or telephone number.


You can accept or refuse cookies from all the websites you visit by modifying the settings of your web browser. The configuration of each browser is different. It is described in your browser's help menu, which will tell you how to modify your cookie settings.


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